Dear Fans, Friends & Followers, This concludes another year of seeing which companies do and do not send out customer service responses written by zombies. The replies varied—from clever and captivating to dreadful and dead on arrival. 2011 started off on a fun note with the launch of Write The Company Training Workshops. A lot [...]

Dear Fans, Friends & Followers, This year’s pursuit of breathtaking letters and company responses has come to an end. Looking back, one huge highlight was getting zengaged. The proposal came unexpectedly. After accepting, the Zendesk blog Zengage launched a Write The Company department featuring weekly posts. Interview requests also started coming in, which led to: [...]

I found a product called Tough Titties Nipple Rub. It’s for “nursing mums.” So I sent a letter, got a response and posted “The Nipple Effect.” The owner of the company — LeastLikely2Breed — unexpectedly discovered the post. I learned that after she left a comment. Beyond the responses, I never get any insight into [...]

After posting “Dial Soap Opera,” I sent out a Twitter Tweet announcing it. Henkel North America — the company behind many recognizable home and personal care products, including Dial — found it and retweeted it… Final Thoughts: The companies I write have no idea I’m going to write them or that I’m posting the letters [...]

Dear Fans, Friends & Followers, Rumor has it you want more letters in 2010. Just to humor you, I’m going to comply. There were many surprises since beginning this consumer blog in July. The first happened 12 days after launch. Thousands of visitors found their way to the site when College Humor posted this hotlink: [...]