Dear Fans, Friends & Followers, This concludes another year of seeing which companies do and do not send out customer service responses written by zombies. The replies varied—from clever and captivating to dreadful and dead on arrival. 2011 started off on a fun note with the launch of Write The Company Training Workshops. A lot [...]

Dear Fans, Friends & Followers, This year’s pursuit of breathtaking letters and company responses has come to an end. Looking back, one huge highlight was getting zengaged. The proposal came unexpectedly. After accepting, the Zendesk blog Zengage launched a Write The Company department featuring weekly posts. Interview requests also started coming in, which led to: [...]

Bacon isn’t for everyone. That’s exactly why I wrote Farmland Foods… Dear Those that make it Possible for Others to Bring Home the Bacon: I know you’re “The Bacon Experts.” It says so on your website, so it must be true or you wouldn’t say it, right? Does Farmland have any plans to ever sell [...]

There are a plethora of pretzel styles to satisfy every palate. Into long and thick? Pretzel Rods! Desire short and thin? Pretzel Sticks! Feeling short and chunky? Pretzel Nuggets! Not to mention regular, braided, salted, unsalted, organic, sourdough, soft, hard, honey wheat, chocolate or yogurt covered and peanut butter filled. But Extra Dark? What kind [...]

Getting the answer to one particular baffling question about scissors would require someone that is really sharp. I challenged Fiskars to see what they would come up with… Dear Scissor Specialists: Since Fiskars claims to be “The #1 Teacher Recommended Brand of Kids’ Scissors,” I’m writing because as an adult, I’m confused about scissors. And [...]

A glycerine bar soap called Clearly Natural looked interesting, so I gave it a try. As the bar wore down, some things about it stood out. I contacted the manufacturer, Beaumont Products, to see if this was natural… Dear Soapologists: I’ve recently switched soap brands and now use Clearly Natural Soap. The last soap irritated [...]

The thing about darts is that if you don’t know what you’re doing, it’s easy to get thrown off your game. Bottelsen Dart Company is a leader in the darting industry when it comes to research, design and manufacturing for the professional and mass market. Since they claim to hold more patents on darts and [...]

Even though you can save a fortune on manicures, nail biting is a very unappetizing habit. When I came up with a potential solution, I wrote Broadway Nails, which belongs to Kiss Products, who claim to be “the world’s largest manufacturer and distributor of professional quality nail products,” to see if I was on to [...]

While visiting my parent’s home in 1997, I found a product that caught me by surprise. It was Lucky Kentucky Shampoo from Palm Beach Beauty Products, but it didn’t appear to be for humans. Since I thought my mom had gone nuts, I immediately consulted the manufacturer for advice…  Dear Head of Shampoo Products: This [...]