When dirty dishes pile up, Cascade Dishwasher Detergent is one way to get them clean. But it’s not really one way. It’s many ways because now the choices of Cascade are also starting to pile up. I contacted Procter & Gamble when just two Cascade options became one too many… Dear Cascaders: My wife tricked [...]

Having a terrific customer service experience is incredibly memorable. However, having a bad one is even more unforgettable. I had both recently with Comcast… Dear Comcast Customer Care: What are you trying to do — give customer service a good name? In a world where customer service is rapidly deteriorating, you guys actually have someone working [...]

A company’s delivery men can leave much more behind than merchandise. I wrote Williams-Sonoma, Inc. — the name behind brands that include Williams-Sonoma, Pottery Barn / PB Teen / Pottery Barn Kids and West Elm — to tell them about the impression their delivery men and truck delivered for me… Dear Delivery Department: I had [...]

There are way too many mattress models to consider. But finding the mattress of your dreams is certainly something you don’t want to lose sleep over. I consulted US-Mattress to help narrow down the choices… Dear Masters of Mattresses in the US: You seem to carry all the major mattress brands. I also like your [...]

After mailing a letter to ADT Security Services about burglaries and receiving no reply, I tried email … twice. The first email was another bust. Here’s how the second attempt went… Dear Security Experts at ADT: I emailed just about a month ago and never heard back. That isn’t making me feel very secure. Can [...]

Scrubbing isn’t fun. But bubbles are. What happens when you combine the two to create Scrubbing Bubbles like SC Johnson did? I wrote them to find out… Dear Bubble Scrubbers: I’ve experienced a wide range of bubbles in my day involving everything from gum to the stock market. But I’m hoping you can help me [...]

I’m not handy. Even when it comes to banging nails the only ones I usually hit are on my fingers. So having a service contract with Service America for unexpected air conditioning, appliance and plumbing repairs can be a lifesaver. When they couldn’t come to my rescue as fast as I had hoped last month, [...]

Kaboom is a powerful name for bathroom cleaning products. So I thought it would be a blast to ask the manufacturers, Church & Dwight, where Kaboom gets its explosive power… Dear Kaboomers: Can you please explain why your Kaboom bathroom cleaners are named Kaboom? Do they contain gunpowder? When they penetrate bathroom grime, can they [...]

Some product names stick with you more than others. After many unanswered questions about Gorilla Glue started getting stuck in my cerebrum, which I feared would permanently attach to my cranial cavity, I consulted The Gorilla Glue Company… Dear Gorilla Glue Gurus: I’m looking to bond with a new brand of glue and really don’t [...]

Many people are clingy by nature. I’m not. That’s why I felt the urge to contact The Glad Products Company to see if they could help me better understand the behavioral characteristics of Glad Cling Wrap… Dear Wrappers that Cling instead of Sing: The thing that makes Glad Cling Wrap so cool is it clings. [...]